June 17, 2024

Cancelling Your DHgate Order: A Comprehensive Guide


Have you placed an order on DHgate but changed your mind? Don’t worry, cancelling your order is relatively straightforward, as long as it hasn’t been shipped yet. This guide will walk you through the entire process, step-by-step, ensuring a smooth and hassle-free experience.

Before You Begin:

Check the order status: Before proceeding, ensure your order hasn’t already been shipped. You can check the status under “My Orders” in your DHgate account. If the status shows “Shipped,” cancelling is no longer possible.

Gather information: Have your order number and the reason for cancellation readily available.

Steps to Cancel Your DHgate Order:

  1. Log in to your DHgate account.
  2. Go to My Orders.
  3. Select the Awaiting Shipment tab. This displays all your unprocessed orders eligible for cancellation.
  4. Locate the order you wish to cancel and click on Request Refund.
  5. Choose the Refund Reason from the dropdown menu. Be specific and provide accurate information.
  6. Select the Refund Amount. You can choose to cancel the entire order or only specific items.
  7. Enter additional comments if there’s anything else you need to communicate to the seller.
  8. Review your cancellation request and ensure all details are correct.
  9. Click Submit to formally request a cancellation.

What Happens After Submitting Your Request:

  • You will receive a notification from DHgate confirming your request has been submitted.
  • The seller will review your request and decide whether to accept or reject it.
  • If the seller accepts your request, you will receive a full refund within 7-15 business days.
  • If the seller rejects your request, you will be notified along with the reason for rejection. You can then discuss the issue with the seller or contact DHgate customer support for assistance.

Additional Tips:

  • Act quickly: The sooner you request cancellation, the higher the chance it will be approved before the seller ships your order.
  • Communicate clearly: Be polite and professional in your communication with the seller. Explain your reason for cancellation clearly and concisely.
  • Monitor your request: Keep track of the status of your cancellation request by checking your DHgate account regularly.
  • Contact customer support: If you encounter any difficulties or have questions, don’t hesitate to contact DHgate customer support for assistance.

Things to Remember:

  • Cancelling an order after it has been shipped is not possible. You will need to wait for the item to arrive and then initiate a return and refund request.
  • Processing times for cancellations and refunds can vary depending on the seller and the payment method used.
  • Always keep records of your communication with the seller and DHgate customer support.

By following these guidelines, you can effectively cancel your DHgate order before it’s shipped and receive a full refund. Remember to act promptly, communicate clearly, and seek assistance if needed.